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Return & Refunds

Returns Address -:

Blue Water Sports
Nightingale House,
Long Road, Paignton,
TQ4 7BB.
UK

What is the returns policy? - You have 30 days to return any unwanted items in the same condition you received them in. We refund the amount paid for the item, delivery charges are not refundable unless the item is faulty.

 Refunds - Refunds are usually processed on the day the goods are received and will be credited to the same account that was used to make the purchase. Please allow up to 10 working days for funds to be credited to your account as it usually takes up to 5 working days for an item to arrive back to us from the day you post it and can take up to 5 working days for the bank to process the refund.

Exchanges - We do not offer an exchange service. This means that all returned items are refunded. If you wish to order a different size, colour or similar item you must place a new order with payment and follow the returns procedure above.

Faulty Goods/ Order Mistakes - In the unlikely event that you receive a faulty item or one that differs from the one ordered we will supply you with a freepost returns address and send out a replacement once we receive the returned item. Please allow 5-7 working days for delivery.

If you require the replacement item sooner please place a new order and we will refund you for this once we receive the returned item.

Alternatively call us on 01803 226117 and place a 50% deposit of the items value which we will refund upon receipt of the returned item.

We apologise for any inconvenience this may cause.